:  WARRANTY

At FHONE, we stand behind the quality of our eyewear. Your satisfaction and vision are our top priorities. That is why we offer a comprehensive warranty on all of our items.

 

All FHONE eyeglasses come with a 2 -year limited warranty that covers: 

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Manufacturer defects in materials or workmanship, including:

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• Broken hinges or temples due ti manufacturing fault

• Peeling or discoloration of the frame coating

• Loose or defective screws or joints

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What's Not Covered:

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• Normal wear and tear (scratches on the lenses, fading, etc)

• Accidental damage (stepping on, dropping, or crushing the glasses

• Improper use or care

• Loss or theft

• Prescription changes

 

How to File a Warranty Claim:

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Send an email to hello@fhone.com with your order number and a brief description of the issue. Our team will evaluate your claim and provide instructions on next steps. 

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If the product is deemed to be covered under warranty, we will repair or replace it (if available) at no additional charge.

 

We require a receipt or proof of purchase. 

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Restocking Fee on Returns: 

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Please Note: A restocking fee may apply. Please see our return policy for additional information.

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Contact Information 

Freudenhaus welcomes your questions or comments regarding this return policy at: 

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FreudenHaus USA LLC
4540 PGA BLVD
Palm Beach Gardens, Florida 33410 

Email Address: hello@fhone.com 

Telephone number: 561 623 0560