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All sales are final. We accept exchanges for same or higher value items. Any differences in pricing would be refunded in the form of a store credit. 


Refunds and Exchanges 

To be eligible for a refund or exchange, you must first email us within 15 days of receiving the frames at to alert us of any concerns or damage, then return the product or damaged item to us. Upon receipt of the item we will ship out a replacement, if available. 


To complete your return, we require a receipt or proof of purchase. 


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your replacement or refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days. 

Contact Information 

Freudenhaus welcomes your questions or comments regarding this return policy at: 

FreudenHaus USA LLC
Palm Beach Gardens, Florida 33410 

Email Address: 

Telephone number: 561 623 0560 

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